A Simple, Transparent Sourcing Process
From initial inquiry to final delivery — a proven 5-step process designed to minimize risk, maximize savings, and keep you fully informed at every stage.
Inquiry & Requirements
Within 24 hoursStep 01: Inquiry & Requirements
Within 24 hoursShare your product requirements, specifications, target quantities, and any quality standards or certifications needed. The more detail you provide, the better we can match you with the right suppliers.
What We Do
- Product description and specifications
- Target price range (optional but helpful)
- Quantity requirements and order frequency
- Quality standards and certifications needed
- Target delivery timeline and destination
You Receive
Supplier Sourcing & Quotation
3-7 business daysStep 02: Supplier Sourcing & Quotation
3-7 business daysWe leverage our network of 500+ verified manufacturers to find the best matches. We negotiate pricing and MOQs on your behalf and present you with 3-5 qualified options.
What We Do
- Database search + supplier outreach
- Initial qualification screening
- Price and MOQ negotiation
- Sample availability check
- Detailed comparative quotation
You Receive
Sampling & Factory Audit
1-4 weeksStep 03: Sampling & Factory Audit
1-4 weeksOnce you shortlist suppliers, we arrange sample development and can conduct on-site factory audits to verify manufacturing capability, quality systems, and compliance.
What We Do
- Sample development and management
- Sample evaluation and testing coordination
- On-site factory audit (optional but recommended)
- Capability and capacity verification
- Social compliance assessment
You Receive
Production & Quality Control
Per production scheduleStep 04: Production & Quality Control
Per production scheduleWe manage the entire production process on your behalf — from confirming order details to monitoring progress, conducting quality inspections, and ensuring on-time delivery.
What We Do
- Order confirmation and production scheduling
- Pre-production inspection (raw materials)
- During production inspection (20-30%)
- Final random inspection (100% finished)
- Container loading supervision
You Receive
Shipping & After-Sales
5-45 days (varies by method)Step 05: Shipping & After-Sales
5-45 days (varies by method)We handle all logistics arrangements, customs documentation, and delivery coordination. After delivery, we continue to support with reorders, product improvements, and any issues.
What We Do
- Shipping method recommendation and booking
- Customs documentation and clearance
- Shipment tracking and updates
- After-sales support and issue resolution
- Reorder management and product optimization
You Receive
Stay Informed Every Step of the Way
We believe in full transparency. You'll always know what's happening with your order.
Regular Updates
Scheduled progress reports at key milestones — never wonder what's happening with your order.
- Weekly email updates
- Production status dashboard
- Photo and video documentation
Direct Communication
Your dedicated account manager is always reachable via email, WhatsApp, WeChat, or phone call.
- Dedicated account manager
- 24-hour response guarantee
- Bilingual support
Issue Escalation
If problems arise, you hear about them first — along with proposed solutions and recommendations.
- Immediate issue notification
- Proposed solutions
- Decision support from our team
Frequently Asked Questions
1. How long does the sourcing process take?
It depends on the complexity of your product. Simple products can be sourced in 1-2 weeks, while custom or OEM projects may take 4-8 weeks from inquiry to production. We provide timeline estimates upfront based on your specific requirements.
2. Do you charge for the initial quotation?
No, our initial sourcing and quotation service is completely free. We only charge once you decide to move forward with a supplier and enter into a formal agreement. There is no obligation from the initial consultation.
3. What is your minimum order quantity?
MOQs vary by product and supplier. For standard products, MOQs can be as low as 100-500 units. For custom/OEM products, MOQs are typically higher but we always negotiate the best terms on your behalf. Let us know your requirements and we will find suitable options.
4. How do you ensure quality?
Quality is ensured through multiple layers: supplier pre-qualification, factory audits, pre-production inspections, during-production inspections, and final pre-shipment inspections. We use international standards (AQL) and provide detailed photo/video reports.
5. Can you handle shipping to my country?
Yes, we offer shipping to virtually any country via sea freight, air freight, and rail (for Europe). We can handle FOB, CIF, or DDP terms — whatever works best for your business. We have partners with major freight forwarders for competitive rates.
6. What if there are quality issues after delivery?
We stand behind our work. If quality issues arise that our inspections missed, we work directly with the factory on your behalf to resolve them — whether that means replacement, rework, or compensation. Our goal is your complete satisfaction.
Ready to Get Started?
Your first step is simple — send us your requirements and we'll get back with recommendations within 24 hours.